Thursday, February 20, 2025
WilbertEDU Webinar
01:00 PM - 02:00 PM
Families Gone Wild: Defusing Conflict in the Arrangement Room with Jason Troyer, PhD.
About this webinar
Increasingly, families fight among themselves and clash with funeral directors regarding service options, the cost of services and products, and many other topics. In this presentation, Dr. Troyer discusses specific examples of conflict, examines the psychological roots of specific behaviors, and proposes tactics for defusing the conflict. The strategies are drawn from clinical psychology and family therapy, where therapists must quickly decipher challenging family dynamics and work toward positive outcomes. You'll leave with practical strategies you can use immediately to defuse conflict in the arrangement conference.
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